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It is not the first time that passengers have complained about the quality of the meals served to them on flights. This time, it was the celebrity Chef and Khana Khazana host Sanjeev Kapoor who expressed his deep resentment over the in-flight meal served to him during his Nagpur-Mumbai Air India flight. Chef Sanjeev tweeted and expressed his displeasure over the same. He shared the pictures of his meal and described them as ‘cold’ chicken tikka, sandwich with ‘miniscule filing’ and a dessert loaded with ‘sugar syrup’.
In the tweet, Chef Sanjeev Kapoor wrote ‘Wake Up @airindiain. Nagpur-Mumbai 0740 flight. Cold Chicken Tikka with watermelon, cucumber, tomato and sev. Sandwich with minuscule filling of chopped cabbage with mayo. Sugar syrup Sponge painted with sweetened cream and yellow glaze,". Really!!! Is this what Indians should eat for breakfast??, he added while slamming the airline.
Image: Twitter/SanjeevKapoor
After Chef Kapoor’s tweet, many other people too criticized the Airline and expressed their disappointment over the services provided to them. A user wrote ‘I got served cold sandwiches on bangalore mumbai flight today that was not even served in a plate, n best part after landing flight was held for 20mins as no ground bus to carry passengers to terminals….(Air India) what an experience,” while another person tweeted ‘Oh you got much better deal. They served that for domestic travel. See what they served in JFK DEL flight. First one is rotten fish. Second one Biriyani with Dal. Don’t know to which culinary school that great cook went. And they give canned response, and nothing will change’, while sharing some pictures of the meal served to him.
Air India in response to the complaint of Chef Sanjeev Kapoor tweeted ‘Dear Mr. Kapoor, we appreciate you reaching out to us and sharing your feedback. We aim to serve the best to you and serve healthy, hygienic, and appetizing food on board. We are sure you will give us another opportunity to serve the best in class the next time you fly with us’. ‘Sir, your feedback is paramount to us. We’re continually upgrading our services and from tomorrow this sector will be catered to by our partners Taj Sats and Ambassador. Trust you will have a better experience with the food onboard going forward’, tweeted the Airline.
In response to the Airline’s apology, Khana Khazana host tweeted ‘Appreciate your response. I mean well & sincerely hope there is a thorough audit of services so that flyers consistently get a great experience. I will continue to support all sincere efforts. Today’s flight; service by crew and on time performance deserve a Thumbs Up’.
